Your details
What we keep when you book a table or ask about a room, why we keep it, and what you can ask us to do with it.
Last updated 6 November 2026
Who we are
Stanhope Old Hall, 2 Stanhope Old Hall, Stanhope, Bishop Auckland, County Durham DL13 2PF. We are a small, family-run B&B and dining room. For anything on this page, email bookings@stanhopeoldhall.co.uk.
What we keep
- When you book a table: your name, email, phone number, the date and sitting, how many of you are coming, what you tell us about allergies and dietary needs, and anything else you put in the notes box, such as an occasion.
- When you ask about a room: your name, email, phone number, your dates, how many guests and rooms, what you tell us about allergies and dietary needs, and anything you tell us about your trip.
- Your deposit: if you pay by bank transfer, our bank shows us your name and the reference you used. We do not take card details on this website.
- Whether you want our offers: whether you ticked the box on the booking form asking us to email you.
Why we keep it
- To run your booking: to hold your table or answer your enquiry, send you a confirmation and a reminder the day before, and get in touch if anything changes.
- To keep you safe: we use what you tell us about allergies and dietary needs only to prepare your food. The booking form asks you either to tell us what we need to know or to tick a box to say there is nothing, so that an empty box is never mistaken for nobody having an allergy.
- For our accounts: we keep records of bookings and payments as the law requires.
- To tell you about offers and special occasions: now and then, we may email past guests about things like a new menu, a seasonal afternoon tea or a special evening. We only do this if you ticked the box on the booking form to ask us to, and every email has a way to stop them.
Emails about offers
The box on the booking form starts empty. We add you to our list only if you tick it yourself, and leaving it alone makes no difference to your booking. If you change your mind later, use the unsubscribe link in any offer email, or just email us and we will take you off the list. We never sell or share our list with anyone else.
Who else handles it
We use a few trusted services to run the website and send emails. They handle your details only to do that job for us:
- Netlify hosts this website and stores booking records.
- Resend sends booking confirmations and reminders.
- Google provides our email inbox, where copies of bookings arrive, and the fonts and map on this site. When the map on our home page loads, Google may set cookies.
- If we send offer emails, we may use a mailing service such as Mailchimp or Brevo, which will see only your name and email.
We do not use advertising or tracking cookies on this website.
How long we keep it
We keep booking records for as long as we need them to look after your booking and for as long as the law requires for our accounts. You can ask us to delete what you told us about allergies or dietary needs once your visit is over. If you ask to come off the offers list, we stop emailing you straight away.
Your rights
You can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, or tell us to stop using it for offers. Email bookings@stanhopeoldhall.co.uk and we will reply within a month.
If you are unhappy with how we have handled your details, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.